Shipping:

 

Q) When will my order get shipped?
A) All orders are usually shipped between 5-7 business days from our end. However, please check the shipping details sections for all products.

 

Q) How do I track my order?
A) You can track your order only after it has been shipped. You will receive a shipping confirmation email containing the tracking information from our end.

 

Q) Do you ship internationally?
A) No, but we might start shipping internationally soon.

 

 

Delivery:

Order Deliveries Will Be Made Between

• 10:00 AM – 6:00 PM Monday – Saturday. Excluding public holidays.

• Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. However, the brand takes no responsibility for goods signed by an alternative person.

• Certain courier partners may request an OTP to complete delivery. This will need to be provided for completion of delivery. OTP will be sent to the number inputted at time of placing the order.

• The Professiional is not responsible for damage after delivery.

• For all claims for shortages or damages must be reported to customer service within 48 hours of the day of delivery.

• Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

 

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It may take longer sometimes due to unforeseen logistical delays.

In case of any order related query post delivery, make sure you reach out to us at (info@theprofessiional.com) within 10 days of receiving the product.